AL ARABIA believes in helping its customers as far as possible and has therefore implemented a clear and fair cancellation and refund policy.

Under this policy:

Damaged or Defective Products:
If you receive a damaged or defective item, you must report it to our Customer Service team on the same day of delivery. The complaint will only be considered after our team has verified the issue at our end.
To support your claim, you must provide an uncut 360-degree opening video of the parcel clearly showing the damage. Without this, claims will not be processed.

Customized Orders:
Any order that includes customization (size, design, length, etc.) is strictly non-returnable and non-exchangeable.
No complaints will be entertained for customized products under any c…
[11:11 PM, 5/1/2025] 💗💗: At AL ARABIA, we are committed to safeguarding the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and protect your personal information. By interacting with us through our website, Instagram, or WhatsApp, you agree to the terms below.

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1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, contact number, address, and other details shared during inquiries or order placements.

Order Information: Product preferences, size customizations, and delivery details.

Technical Data: IP address, device type, and interaction data (like messages or website visits) for security and analytics.

 

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2. How We Use Your Information

We use your data to:

Confirm and deliver your orders.

Respond to your queries and support requests.

Improve our products, services, and customer experience.

Share updates, offers, or new collection alerts via WhatsApp, SMS, or email (only if you’ve opted in).

 

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3. Information Sharing

We do not sell or rent your data to anyone.

Your information may be shared only with trusted service providers (like courier partners) for order delivery purposes.

We may disclose information if legally required, or to protect our rights and safety.

 

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4. Data Security

We follow strict measures to protect your information, including secure payment methods and safe communication channels. However, please note that no system is 100% secure.

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5. Your Rights

You can request to view, update, or delete your personal information anytime.

You can unsubscribe from promotional messages by contacting us directly or replying with “STOP”.

 

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6. Third-Party Links

Our page or messages may include links to third-party sites (like courier tracking). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

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7. Changes to Policy

We may update this policy from time to time. Any major changes will be shared on our official pages or via direct message.

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For questions or data-related requests, contact us at:
Email: alarabiaaofficial@gmail.com
Instagram: “@al_arabia_abaya”
WhatsApp: Al-Arabia